Support
How can we help?
Most answers are in the FAQ and the guide. For anything else, you can reach us directly at support@harixsolutions.com.
Ask a question
Questions, feedback and feature ideas are all welcome. Every email is read by the team that builds the app.
Find your license key
Your key arrives by email from Dodo Payments. Search your inbox for “Dodo Payments”. Still can't find it? Write from the address you bought with and we'll send it again.
Move to a new Mac
On the old Mac, open Settings → License and click Deactivate This Mac, then activate your key on the new one. Old Mac lost or broken? Email us and we'll help.
Read the guide
Stacks, gestures, displays, every shortcut and the command-line tool, explained step by step.
Reporting a bug
LanesMac sends no crash reports or analytics, so we only know about a problem when you tell us. A diagnostics report helps us fix it much faster.
The report includes your macOS version, display setup and window sizes. It never includes window titles, document contents or files.
Start a bug report emailCopy diagnostics in three steps
- 1
Click the LanesMac icon in the menu bar.
- 2
Hold ⌥ and choose Copy Diagnostics.
- 3
Paste it into your email to support@harixsolutions.com.